I can haz interwebs!

I knew I couldn’t trust the cable company.  They said they had to send somebody by.  I don’t think anybody came by.  The feable piece of wire that held the cable box shut was still very much like I last left it.  I came home from work and Andrea was on the phone with Cox customer support.  She chats with him for what seems like forever, unplugs the modem.  Plugs it in, does a bunch of stuff, blah blah blah.  Keeps saying our account isn’t “Authorized”.  So he tells her they’ll send a guy out.  Friday at the earliest.  WTF.

So we trouble shoot some stuff on our end.  Make sure all the connections are good.  And finally I went as far as to hook the cable modem straight up to the cable that’s coming off the pole outside.  Still no change.  So the problem was DEFINITELY on there end.  I’m convinced that there’s just a problem with our account and that they don’t have the right modem MAC address on there.  So I convince Andrea to give ’em a call back, and she asks them to double check the modem on the account.  Sure enough, it hasn’t been transferred yet.  So after about 15 minutes of her sitting on hold, they FINALLY get it all straightened out and we have the internet again.

Seriously though.  Why can’t people just get things straight?  We’ve had issues setting up every single utility at this place so far.  All of it just because people can’t seem to figure out how to transfer information from one address to another.  Don’t even get me started on our water bill.  Let’s just say there was one night last week we could only flush the toilet once.  All because somebody can’t get numbers straight.

Anyway.  It’s nice to have internet again.  My computer isn’t anything great, but it’s sure a lot better than the ones we have at work!  So much smoother and faster.  And the chair here is more comfortable to boot!

Posted on July 16, 2008, in Annoyances, Hells Yeah!, Tech. Bookmark the permalink. 4 Comments.

  1. At least it didnt take 3 weeks to get hooked up and calling the ISP two or three time a day and no one could tell me why it wasnt working they would just keep tranfering me to another person until i finally just hung up.

  2. Is it that companies hire people who don’t know jack or that people are just punching a time clock with no intention of doing their job?

    People spend more effort trying NOT to do anything than it would take to do the job right and get it over with!

  3. “Is it that companies hire people who don’t know jack or that people are just punching a time clock”

    believe or not the first thing cut at any business is customer service. I dont understand this at all if your company is know to have outstanding customer service, theoretically should make your company make more money. if your customer/clients are happy with your customer service they start recommending you to other ppl, therefore, you make money.

    but once the company has made a sink hole into the market and no longer have to worry about getting new customers to make money, they cut the most important thing for a business. We here in the united states apparently dont understand that if you are dissatisfied with a service you arent forced to use it again, but because we are so lazy and use to convenience no one wants to go out there and look. we just keep going back to that same company/service because we are lazy. same principle can apply to the gas prices.

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