I just want bigger boots.
Well I’ve had a resolution for this winter to be better equipped to handle the weather. So a few days ago I picked up some snow boots and insulators to keep my feet nice warm and dry. Well I tried the boots on at the store, but I couldn’t try on the insulators unless I took them out of the package. Get home and boots + insulators = too small. No biggie. I’ll just take them back and exchange them. I figure a couple sizes bigger on both outta do it.
So last night we roll up to Orschlen’s. There were several cars there, but I wouldn’t say they were swamped. I grab the boots, insulators, and my original reciept and head to the nearest checkout stand. I’m not sure how exchanges work at Orschlen’s, but I explain to the guy that I just want to exchange these for the same thing bigger size. He says that’s fine and asks me to place my stuff in a cart right up front there and go get what I need.
We do so, and look around a little bit to see if there’s anything else we need while we’re there. After a while of just window shopping we head to the front with just the items I want to exchange. I go to the same guy I went to before (you know since I already talked to him about exchanging) even though his line was a little bit longer. As it would turn out, this guy is the Smokey Dan of Orschlen Farm & Home. So from now on, we’ll just call him Dan.
Dan appeared to be “training” someone. I use the quotes because the trainee seemed to be helping this guy make it through some snags in the computer system. It wasn’t the computer system’s fault. It’s just that you can’t do things like, type in a zip code, when there’s an error message on the screen saying you forgot the city “Please click OK.” Eventually he gets my old reciept scanned in, rings up my new items and says, “That’ll be $25.”
“Huh? I’m just exchanging this stuff for the exact same things. Same prices and everything!”
“Well you didn’t tell me that before,” Dan said.
“Sorry. I had both these items in my hands when I talked to you the first time AND placed them both in the cart you told me to put them in which looks like somebody else already hauled off.”
Dan sighed and said, “Okay.”
The next 8 minutes or so involved Dan trying to undo everything he just did. After many dings, and error messages he finally decides it will be FASTER to start over. Genius. So he trys to, I guess, cancel out the sale and manages to freeze the check out machine up. I don’t know how you crash a POS machine, but he did it. Meanwhile somebody is asking him for his override code for another register. OH, apparently this guy is IN CHARGE tonight! I can’t even ask if the manager is here! After giving the gal the WRONG code and her having to come back twice while he fiddles with the machine trying to figure out how to restart it he decides it would be FASTER to move to another register.
So for the third time I explain how to spell my last name, and give him my address and phone number so he can put it in again incorrectly a third different way. BUT FINALLY I have a receipt that says I can leave the store with boots and insulators and not owe them anything! HOORAY!
It was frustrating, but now I’ve got me some boots that will keep my feet and pants warm and dry. Good thing to as it looks like we’ve already got a good amount of snow overnight and more to come today. Bring it ON!